The Assessment seeks to comprehensively cover the impact of a business through the lens of five key impact areas; governance, workers, community, environment and customers.
- Governance Section evaluates a company's overall mission, ethics, accountability, and transparency.
- Workers Section evaluates the company’s contribution to employee well-being, including topics related to compensation and benefits, training, health and safety, ownership and job flexibility.
- Community Sections evaluates the company’s community engagement and impact, including topics related to diversity, job creation, supplier relations, charitable giving/community service, and local involvement. In addition, this section also includes options for companies whose business model is designed to address specific community-oriented problems, such workforce development for underserved groups, poverty alleviation through fair trade supply chains, etc. Important: We consider “suppliers” to include the company's suppliers tangible objects, as well as service providers such as accounting or legal firms.
- Environment Section evaluates a company’s overall environmental stewardship including its facilities, resource use, emissions, and (when applicable) its supply chain and distribution channels. This section also includes options for companies whose product or service is designed to address a specific environmental problem, for instance by redesigning traditional manufacturing practices or by producing products that create renewable energy, reduce consumption or waste, conserve land or wildlife, or educate about environmental problems.
- Customers Section evaluates companies whose products or services are designed to address a particular social problem for or through its customers, such as health or educational products. The section focuses on the impact of the product/service and the extent to which it benefits underserved communities. Important: For many companies, this section will not apply, and the section will not be included in your assessment.
Each of these sections is split to measure the impact of a company's operations and business model impact on the stakeholder. The language used these sections are different and will be evident that the IBM question points are rare to achieve.
- Operational Impact: the performance of a company’s key business operations such as the company policies and environmental performance.
- Impact Business Models (IBM): the design of a company that creates a specific positive benefit/outcome for one or more of its stakeholders. Maybe be based on their products, a particular process or activity or structure.